Thank you for choosing sebaskampfmann.com for your needs. We value your satisfaction and aim to provide you with the best possible service. Please read our refund policy carefully to understand our terms and conditions regarding order deposits and full payments.
1. Order Deposits:
Upon placing an order with sebaskampfmann.com, a deposit may be required to initiate the process. This deposit is non-refundable, as it covers administrative and initial processing costs.
2. Full Payments:
For orders where full payment is required upfront, a refund may be requested under certain circumstances.
3. Refund Eligibility:
Refunds are eligible under the following conditions: a. Cancellation: If you choose to cancel your order before the commencement of the project, you may be eligible for a refund of the full payment. b. Quality Issues: If the final product or service does not meet the agreed-upon specifications or quality standards, a refund may be issued.
4. Repayment Period:
In the event of a repayment of order deposits or full payments, please note that a repayment period of 4 weeks can be expected. This period is necessary due to the nature of our business, where orders are outsourced to external freelancers. We require this time to facilitate the processing of payments to our freelancers and ensure a smooth financial transaction.
5. How to Request a Refund:
To initiate a refund request, please contact our customer support team at firstname.lastname@example.org. Provide your order details, the reason for the refund, and any supporting documentation.
6. Refund Processing:
Once your refund request is received, our team will review it and respond within 5 business days. If your request is approved, the refund will be processed within the specified 4-week repayment period.
Refunds will not be issued for orders that have already been completed and delivered according to the agreed-upon specifications.
8. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at email@example.com
Note: This refund policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.
Thank you for choosing sebaskampfmann.com. We appreciate your trust in our services.